Signs

39

SECRET PHONE CALLS

If you're workig on the checklist and just need an overview of the signs, this section has enough information.

What Research Says

A sudden increase in phone privacy, guarded conversations, or deleted messages is not proof of substance use; adolescents and adults may protect their phones for many ordinary reasons, including autonomy, relationships, work, conflict, or embarrassment. Digital communication can facilitate contact with peers and risky behavior, so the concern becomes more meaningful when secrecy is persistent and occurs alongside other changes in safety, functioning, mood, relationships, or known substance use.

What You See

You may notice that someone who formerly left their phone accessible now keeps it constantly with them, leaves the room for calls, lowers their voice, becomes evasive about contacts, or reacts strongly when interrupted. Treat these as observations rather than evidence that callers are dealers; unknown or brief callers can have many explanations, and accusations can make honest conversation less likely.

What You Can Do

Use the Checklist and Rating Scale to document specific, repeated behaviors. Record observable patterns—such as repeated private calls, abrupt changes in device use, missed responsibilities, or safety concerns—and discuss them calmly without demanding access or trying to prove who is contacting them. If you are a parent or account holder, establish transparent, age-appropriate expectations for device safety and monitoring, maintain clear boundaries, and seek support from a pediatrician, counselor, family therapist, or substance-use professional if the broader pattern persists or immediate safety concerns arise.

If you want to learn more about this sign, this tab gives an extended version of the sign.

What Research Says

In the world of addiction, a smartphone is the ultimate lifeline. It’s how a person connects with dealers, coordinates meetups, and secures their next dose. Because of this, a sudden, dramatic shift in how your loved one handles their phone is often one of the earliest signs of trouble. In many cases, the person thinks of the phone as an extension of their personal boundaries and self such that any intrusion – overhearing conversations, confiscation of the phone, refusal to pay for the phone carrier, etc.

What You See

Pay attention to “the walk-away.” Someone who once left their phone lying around now keeps it glued to their side, even in the bathroom. When it rings, they might look panicked, immediately leave the room, or drop their voice to a whisper. If you walk in, the conversation abruptly stops. Ask who it was, and you’ll get defensive, vague excuses like “just work” or “wrong number.”

You might also notice mystery callers. If you happen to answer their phone, the person on the other end might hang up instantly. Dealers and drug associates operate in secret; they won’t risk leaving a message or identifying themselves to a family member. If they do speak, they will likely ask for your loved one by first name only, refusing to explain who they are, and getting hostile if you ask.

What You Can Do

If your loved one reacts with explosive anger when you answer their phone or ask about a text, it isn’t just about privacy. It is panic. So, that is one way to determine the use of the phone and whether or not there is an extreme reaction or not. If you are paying for the line, then you have the right to enforce parental controls, parental review of phone history, or that you have the right to cut off the phone provider. Yet, be certain that even if you do those things, anyone driven to use the phone for purposes to support alcohol and/or drug use will find a screen somewhere. That little screen holds the keys to their secret life, and they will go to extreme lengths to keep it locked away from you.

This sign is for awareness and education only. It is useful as a screening tool, not a diagnostic tool. It is not a substitute for professional assessment or treatment. If you are concerned about someone you love, speaking with a qualified addiction counselor or psychologist is always the right next step.

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